Behavior 4: Raise High the Vision

Behavior 4: Raise High the Vision

A common myth about leadership is that a leader is responsible to “establish a compelling vision.” This is just not true. Many leaders step into an organization that already has a great vision, and they should not try to prove that they are a leader by cooking up some...
Behavior 3: Allow Mistakes and Learning

Behavior 3: Allow Mistakes and Learning

In a 2006 interview for Human Resource Management, Ritz-Carlton Asia Pacific Vice President Mark DeCocinis talked about the issue of employee mistakes and learning. It’s impossible, DeCocinis declared, “to own and immediately resolve guest problems” without going out...
Behavior 2: Delegate Authority and Responsibility

Behavior 2: Delegate Authority and Responsibility

I’m spending fifteen weeks introducing the fifteen behaviors that great leaders master. These fifteen behaviors were first introduced in The Serving Leader, which I’m so proud to announce is coming out right now in its ninth foreign-rights edition, this one being...
Behavior 1: Serve Others First

Behavior 1: Serve Others First

While certainly not the author of the idea (or the practice, for that matter) of servant leadership, Robert K. Greenleaf catalyzed a modern “servant leadership movement” in management philosophy over the last 35 years. His famous question about a leader’s impact...