by John | Apr 29, 2014 | Calling & Purpose, Serving the World
Too often a vision statement is just some words hung on a plaque in the lobby. A Great Purpose, to have power, must create and sustain urgency for all the daily chores that serve that Great Purpose. Everyday frustrations demotivate people who don’t understand the...
by John | Apr 25, 2014 | Calling & Purpose, Leadership
A common myth about leadership is that a leader is responsible to “establish a compelling vision.” This is just not true. Many leaders step into an organization that already has a great vision, and they should not try to prove that they are a leader by cooking up some...
by John | Apr 22, 2014 | Leadership, Personal Growth
In a 2006 interview for Human Resource Management, Ritz-Carlton Asia Pacific Vice President Mark DeCocinis talked about the issue of employee mistakes and learning. It’s impossible, DeCocinis declared, “to own and immediately resolve guest problems” without going out...
by John | Apr 18, 2014 | Leadership
I’m spending fifteen weeks introducing the fifteen behaviors that great leaders master. These fifteen behaviors were first introduced in The Serving Leader, which I’m so proud to announce is coming out right now in its ninth foreign-rights edition, this one being...
by John | Apr 15, 2014 | Leadership, Serving the World
While certainly not the author of the idea (or the practice, for that matter) of servant leadership, Robert K. Greenleaf catalyzed a modern “servant leadership movement” in management philosophy over the last 35 years. His famous question about a leader’s impact...
